Lesson 1: Advanced Reflective Listening
- Label on multiple levels
- 5 rules of Reflective Listening
- Common mistakes to avoid
Lesson 2: 7 Levels of Nurturing™
- Nurturing concept
- 7 Levels of Nurturing™ model
Lesson 3: Building deep rapport
- Direct labels
- "You" labels
- Examples of connecting on deep levels
Lesson 4: Transformational Change
- What transformation is and what it isn't
- Accomplishing transformation
- Shaping Identity and Purpose
Lesson 5: Influencing decisions
- 5 obstacles to influence
- Storytelling and influence
- Reducing defensiveness
Lesson 6: Negotiation prep strategy
- Defining goals
- Doing research
- Forming agenda
- Creating strategy
- Choosing the steps
Lesson 7: Labels for the mindset shift
- Process of creating powerful labels
- Basic human needs
- Creating a mindset shift for yourself
- Causing a mindset shift for others