Each week, we have most of the following sessions (depending on the week):
- Getting More (based on FBI hostage negotiation tools by Chris Voss's "Never Split The Difference" book)
- Start with NO (based on Jim Camp's system for corporate negotiation and sales)
- Crucial Conversations (based on Joseph Grenny's conflict resolution and accountability system)
- Anti-bullying techniques and psychology of conversations
- Controlling emotions and feelings
- Reflective Listening tools of Hotline counselors
- Tonality and elicitation
- Real-life negotiation preparation
- De-escalation techniques for building dialogues and controlling crisis situations